Skivolution winter job descriptions
Select from the following list of possible employment roles.
Clicking on the link will take you immediately to the appropriate
description.
On-line application form here
Resort Manager Job Description
If you are looking for an intensive and challenging
yet very rewarding role – this could be the job for you! We
are looking for a hard working and highly motivated individual to
manage our 9 chalets in Le Praz and La Tania, Courchevel, one of
Europe’s best ski resorts.
Reporting in to the Managing Director the job holder has responsibility
for ensuring that the winter resort programme runs smoothly and
that the many varied aspects of the role are managed effectively.
This is a very busy role which requires dedication, total involvement
and proactivity.
We expect all of our team to offer a professional “nothing
is too much trouble” level of service to our guests, many
of whom return year after year, and you will be expected to fulfil
the following duties:
Guest Management
Ensure that the highest possible care and level
of service is provided to our guests at all times.
Liaise with all guests to ensure that relevant
ski passes are ordered and paid for and available by 9.00am every
Sunday morning and that all ski pass monies are recorded and reported
to the Managing Director and that all credit card transactions
are processed by our UK office.
Ensure that all guests who require it have had
ski hire organised upon their arrival in resort.
Carry out any guest requests to make sure that
our guests have their best skiing holiday ever and carry out evening
visits to each chalet.
Deal with any guest emergency situation and
ensure it is resolved satisfactorily (ski injury etc).
Ensure literature is widely available in each
chalet of weekly events and any other relevant information.
Distribute Guest Questionnaires at the end of
each week and ensure they are collected in and reviewed weekly
to identify any potential issues not already identified during
the guests’ holiday.
Staff Management
Manage and oversee the chalet staff and handymen
and hold regular weekly meetings.
Ensure the Chalet Manager checks that the chalets
are clean, tidy and welcoming at all times and that chalet service,
table layout and additional services (aperitifs, cooked breakfasts,
mini bus service etc) are provided as expected and that standards
are maintained at all times.
Ensure that the Chalet Manager makes evening
visits to each chalet to obtain guest feedback and to identify
and resolve any problem areas.
Assist in the pre-season staff training programme.
Chalet Management
Monitor laundry supplies and ensure they are
correctly returned by the laundry and ready for dispatch to the
chalets at the end of each week.
Ensure a system is in place so that all chalet
repairs are carried out effectively and without delay.
Ensure that all special requests are available
as ordered by guests – Kids Tea, highchairs, cots etc.
Monitor wine supplies, reordering as appropriate
and ensure that chalets have ample wine stocks.
Ensure that each chalet has a full provision
of fire logs and reorder when necessary.
Ensure that all chalets are Health & Safety
compliant throughout the season – fire signs, fire extinguishers,
fire blankets etc.
Resort Management
Maintain and develop good relations with our
chalet owners, suppliers and contractors.
Liaise with the Assistant Managing Director
to ensure that the crèche programme and baby sitting service
runs smoothly and efficiently.
Ensure that all company minibuses are clean and
full of petrol every Friday afternoon in readiness for Saturday
Transfer Day.
Ensure that each company minibus has a Skivolution
welcome sign.
Administration
Ensure chalets keep to budget spend per head
on a weekly basis.
Record all chalet/handymen expenditure against
budget on spreadsheets and review regularly highlighting any areas
of concern to the Managing Director.
Place the weekly bread order and ensure that
invoicing from the bakery tallies with this.
Set up and manage a resort shopping rota and
monitor to ensure its effectiveness and ongoing workability.
Complete all paperwork and administrative duties
as and when necessary.
Liaise closely with our UK sales office to ensure
that booking schedules are fully understood and catered for and
to ensure complete communication of information.
We offer excellent remuneration and work conditions to suitable
applicants. Our company specialises in ski tuition and there is
also the possibility to ski with some of the UK's foremost ski teachers
and develop your skiing. The successful candidate will be a team
player who leads by example and isn’t afraid to “role
up their sleeves and muck in”. Great guest and interpersonal
skills are paramount as is excellent administrative and organisation
skills.
Qualifications
Good basic French is essential.
Previous management experience.
Previous hospitality experience is desirable.
Full, clean driving license.
Computer literate with strong numeracy skills.
Apply online here
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Chalet Host/Cook Job Description
Are you someone with plenty of enthusiasm, liveliness
and friendliness? These are key skills for a successful Chalet Host
and if you feel you fit the bill we would love to hear from you.
This position involves ensuring the smooth day to day running and
cleanliness of the chalet and socialising with the guests whilst
spending a winter in Courchevel, one of Europe’s best ski
resorts? We expect all of our team to offer a professional “nothing
is too much trouble” level of service to our guests, many
of whom return year after year, and you will be expected to fulfil
the following duties:
Ensure that the highest possible care and level
of service is provided to our guests at all times.
Assist in preparing breakfast, afternoon tea
and dinner.
Ensure the table is suitably laid at breakfast,
afternoon tea and dinner.
Serve aperitifs and canapés each evening
before dinner and socialise with guests.
Serve and clear breakfast, afternoon tea, dinner
and Kids Tea.
Ensure the chalet is kept clean and tidy –
making beds, hovering, mopping, cleaning bathrooms, lounges, dining
rooms, kitchen and ensuring external areas are maintained.
Ensure that a welcoming and friendly environment
is always created.
Be responsible for reporting overall basic maintenance
within the chalet.
Clear rubbish from chalet twice daily.
Ensure the chalet is stocked with wine, laundry
and fire wood on an ongoing basis.
Assist in weekly food and cleaning/domestic provision
shopping for your chalet.
Assist in dealing with any guest questions and
ensuring that any issues are resolved satisfactorily.
We offer excellent remuneration and work conditions to suitable
applicants. Our company specialises in ski tuition and there is
also the possibility to ski with some of the UK's foremost ski teachers
and develop your skiing. We have positions available for couples
and singles. You must be a team player, be able to mix with people
from all backgrounds, have sound basic cooking skills, excellent
guest relations and interpersonal skills and be organised, highly
flexible and proactive.
Desirable Qualifications/Requirements
Practical, basic cooking skills.
Previous hospitality experience.
Relevant customer service experience.
Experience in waitressing or housekeeping.
Apply online here
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Chalet
Chef Job Description:
Are you either a qualified chef or someone with
plenty of catering experience? Would you like to utilise your creative
chefing skills whilst working in lovely chalets and spending a winter
in Courchevel, one of Europe’s best ski resorts?
We expect all of our team to offer a professional
“nothing is too much trouble” level of service to our
guests, many of whom return year after year, and you will be expected
to fulfil the following duties:
Ensure that the highest possible care and level of service is
provided to our guests at all times.
Menu planning and design.
Weekly food shopping for your chalet.Ensure that
all guests’ dietary needs are preplanned and catered for.
Responsible for all chalet budgeting and ensuring
that there is no overspend.
Provision of weekly accounts to the Resort Manager.
Provide hot breakfast, afternoon tea (including
a home baked cake), canapés and a three/four course evening
meal.
Prepare and serve a Kids Tea when requested by
guests.
Ensure the chalet kitchen is kept clean and tidy
at all times.Assist the Chalet Host in keeping the chalet clean
and tidy and ensuring that a welcoming and friendly environment
is always created.
Assist in dealing with any guest questions and
ensuring that any issues are resolved satisfactorily.
We offer excellent remuneration and work conditions to suitable
applicants. Our company specialises in ski tuition and there is
also the possibility to ski with some of the UK's foremost ski teachers
and develop your skiing. We have positions available for couples
and singles. You must be a team player, able to mix with people
from all backgrounds and cook with confidence and to a high level
for between 10-16 people and have excellent guest relations and
interpersonal skills.
Essential Qualifications/Requirements
Recognised catering qualification or extensive
experience
Minimum of 1 year working experience with a qualification
or 2 years without a qualification
Previous hospitality or customer service experience
(desirable)
Apply online here
including a standard 6 day menu plan, including vegetarian
options and a 6 day menu for Kids Teas also
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Ski Technician Job Description
Main Duties
Responsibility for the stock control of all the
skis and boots. Preparing pre and post season inventory and maintaining
records of equipment hire and returns including loss or damage
throughout the season.
Keep our equipment stock in first class working order ensuring
that when skis are collected by guests, they are sharp, free of
burs and waxed.
Ensuring that equipment is returned at end of each week or arrange
collection of this equipment from the chalets.
Be available in the Ski Store from 1730 – 1830hrs each evening,
excluding Wednesday when you must be available from 0830 –
0900hrs.
Issue of invoice at time of equipment hire (pre-paid or not),
using the retained duplicate for collection of hire monies on
Thursday evening, if not prepaid or paid at time of equipment
issue.
Delivery of takings and weeks accounts to Skivolution management
on Friday evening.
Guests in La Tania are unable to come to the ski room with ease
therefore it is necessary to contact the Orchis and Murettes chalet
staff each evening ensuring that all guests remain happy with
their hired equipment and that they understand they may change
their boots and skis throughout the week.
On Saturdays you will be required in the ski room all day repairing
skis and fitting arriving guests with equipment.
Driving Service:
Each morning when required between 0830 –
0930hrs to pick up and shuttle transfer beginner guests from La
Tania to either meeting point in Le Praz or at Couchevel 1850.
When required to pick up young children from Christina and Nicola
chalets and drive them to the meeting point in Le Praz or at Courchevel
1850.
Each evening, when required between 1600 – 1730hrs to collect
guests from bottom of Le Praz bubble and return to La Tania as
required.
As directed collection and shuttle transfer of crèche nannies
and children and returning them to chalets.
You must drive carefully at all times and never under the influence
of alcohol.
Wednesday Ski Guiding:
Ski guiding in 3 Valleys with groups.
Additional duties:
Help keeps all driveways, paths, steps, balconies
and any other hazardous areas clear of snow as required
Supports the Supplies & Maintenance Manager in clearance of
packaging waste and, during heavy workload periods, in the distribution
supplies to chalets
Helps chalet staff clear heavy rubbish from and maintain the cleanliness
of the exterior of chalets.
Apply online here
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Handyman
/Driver Job Description:
Main
Duties. Maintenance and Delivery:
Monitors damage, breakages and breakdowns for
all Skivolution chalets and property and where possible carries
out first line maintenance of plumbing or electrical systems.
In more serious cases to arrange and oversee repairs carried out
by an appropriate technician
Maintains a central log of all repairs and renewals and accounts
for their cost
Ensures the chalet staff can contact you between 1730 – 2000hrs
each evening to discuss chalet problems.
Move and stack wood – ensuring each chalet has sufficient
advance stock.
Pick up and delivery of wine – making sure each chalet is
well stocked with wine. This will involve driving to our supplier
in Moutiers.
Driving:
Transfer day Saturday will involve driving to
and from Geneva or other airports. At peak periods this may involve
two return trips. On occasion you may be required to undertake
airport transfers in mid week.
Each morning when required 0830 – 0930 shuttle transfer pick
up in La Tania – taking beginner guests to Le Praz or Courchevel
1850. Pick up from Christina and Nicola chalets and drive young
children to 1850 if required.
During peak periods a mid morning shuttle may be required to return
children from 1850 to crèche.
Each evening when required between 1600 – 1730hrs picking
up from bottom of bubble and return guests to La Tania and then
pick up of nannies and children and return to chalets.
You must drive carefully at all times and never be under the influence
of alcohol.
Vehicle and Maintenance:
Maintains vehicle logbook, accounting for all
mileage and fuel consumption/costs.
Minimises fuel costs.
Maintains cleanliness of vehicles, including daily clean inside
and weekly clean out.
Maintains vehicles in good mechanical order.
Reports immediately to Skivolution management any required repairs
or replacements and then arranges the necessary work.
Ensures that vehicles are secured from loss or damage at all times.
Additional Duties:
Keeps all driveways, paths, steps, balconies
and any other potentially hazardous areas clear of snow as required
Collects and distributes linen, beds and other special equipment
between chalets as required
Supports the chalet staff in clearance of packaging waste and
during heavy workload periods, in the distribution of required
supplies to chalets
Assists chalet staff to maintain cleanliness.
Apply online here
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Resort
Nanny Job Description
All nannies must hold a formal qualification
allowing them to care for children.
Hours: 08.30 to 5pm (5 days per week pro rata)
Saturday evening meeting parents in the chalets.
Babysitting one evening per week from 19.45
Jointly the nannies are responsible for the day
to day management of the crèche taking complete charge of
the children whilst their parents are skiing. This includes attending
to the physical needs of the children (changing nappies, toilet
training, providing drinks, snacks and lunch) as well as being responsible
for the developmental and emotional needs of those in your care,
providing each child with the correct amount of stimulation through
toys and activities including love and encouragement when required.
Main duties:
To meet the parents and all children on Saturday
evenings distributing information sheets outlining the crèche
operation.
Ensuring guests are provided with emergency information that they
complete required crèche registration paperwork before
the children are admitted on Sunday morning. This may include
obtaining signed parental consent for administration of any drugs
to children whilst they in childcare.
Collecting payment for use of crèche facility and babysitting.
Ensuring all children and babies are suitably dressed, keeping
the children warm and hygienically clean (nappies/ toilet).
Ensuring that children have a safe area to play and that any necessary
safety precautions are in place. Fully supervising these in door
and out door games.
Carrying out safety checks on cots, highchairs and any other equipment
used in the course of crèche work. Maintaining equipment
and ensuring that toys are kept clean and in good working order.
Collect and drop off children from ski school or any other activities.
Complete accident book when required, keeping records of any minor
or major injures that occur.
To answer any questions or resolve any problems that children
or parents may have, aiming to do whatever is reasonably possible
to ensure the best possible holiday.
Promptly refer any guest issues or complaints to Skivolution management.
Implementing the weekly activity schedule and to up date each
week depending on age of children and weather conditions.
Ensure that excellent standards of hygiene and cleanliness are
maintained in and around the crèche chalet at all times,
including at the end of the season.
Cleans and tidies the crèche daily, washing linen and tea
towels.
Prepare and serve a hot lunch daily, a mid morning and afternoon
snack.
Organise birthday parties and cakes for children.
Reporting briefly to parents at the end of the day concerning
their child’s activities, accidents, sleeping patterns etc
and presenting them with paintings of craft work.
Administration:
Prepare a weekly shopping list.
Maintaining good records with respect to anything untoward that
may have occurred during the week, eg; bumps and bruises, discipline
as a result of anti-social behaviour, parents comments etc.
Completion of company accident journal where necessary.
Pre and post season preparation of crèche inventory and
to maintain and update this with any household equipment lost
or broken during the season.
Re-ordering or otherwise making purchase of consumables, on a
weekly basis.
Attending weekly staff meeting to receive advance information
on numbers and ages of children arriving in the following week.
Record working hours and presenting this time sheet on a weekly
basis to the Resort Manager.
Apply online here
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